Paying For Your Care
We are pleased to provide this information to help you understand our patient billing practices.
The mission of Pratt Regional Medical Center is to provide excellent and compassionate healthcare services. To ensure the success of our mission, we must be financially responsible. We take a positive approach to patient billing and collections with the goal of receiving payment for services rendered in the most efficient, timely and customer oriented manner possible. We also understand that billing and collections for health care services can be confusing. To assist you in understanding these billing services and to answer any questions you may have in advance, please review the following material.
Before hospitalization or use of outpatient services, you are responsible for meeting any special requirements of your insurance plan, such as prior approval, referrals, precertification, or obtaining a second opinion.
Elective surgical procedures require payment of 50% of the expected balance if they are not covered by insurance or if you do not have insurance. Please contact the patient billing office at 620-450-1146 to make arrangements.
Co-pays for clinic visits are due at the time of service.
If you have current insurance coverage, Pratt Regional Medical Center will file your insurance claim for you. In order to meet frequent changes in insurance company requirements, it is necessary for us to have a copy of your insurance card.
We will file your insurance claim, and will ask your insurance company to send payment directly to Pratt Regional Medical Center. If payment has not been received within six weeks of the filing date you will be billed for the unpaid balance.
Worker’s Compensation Injuries
If you believe your injury is work related, you are required to provide Pratt Regional Medical Center with the name and address of your employer. You must report the accident to your employer within 24 hours. Your employer may require authorization for treatment. Failure to do so may result in loss of benefits. Health insurance plans generally will not pay claims determined to be work related.
Motor Vehicle Accidents
Kansas law requires claims related to injuries occurring as a result of ownership, operation, maintenance, or use of a motor vehicle to be filed with motor vehicle insurance. Any claim for an injury arising from contact with a motor vehicle, even if the vehicle is not moving, must first be filed with your motor vehicle insurance. Most health insurance plans will not consider the claim until it has been filed with the motor vehicle insurance.
If you sustain an injury associated with a motor vehicle accident, please provide Pratt Regional Medical Center with information on your motor vehicle insurance carrier and report the injury to your motor vehicle insurance carrier.
If you are unable to pay the entire balance due on your bill, you will need to make satisfactory payment arrangements. We accept American Express, Discover, Visa and Master Card credit cards. We offer a prompt pay discount if the patient balance is paid within 20 days from the date of your first statement of charges owed. For information regarding our prompt pay discount, contact the billing office at (620) 450-1146.
Pratt Regional Medical Center is partnered with The Medical Assistance Program. If you are uninsured, the Medical Assistance Program may be able to help you obtain benefits to pay for all or part of your services. This service is provided free of charge to Pratt Regional Medical Center patients. To contact the Medical Assistance Program toll free, call (888) 843-5817.
Patient Assistance Program
If you are unable to pay your bill, a financial counselor from Pratt Regional Medical Center will work with you to make arrangements. Payment plans are created based on your income, resources and the amount of the charges owed. Depending on the length of your plan, there may be a fee associated with the payment plan. To contact a PRMC Financial Counselor, call (620) 450-4109, local or (877) 803-6675 toll free.
Physician and Professional Billing
Pratt Regional Medical Center hospital bills do not include fees for any physician or surgeon services. Your bill will include professional fees if Physician Assistant services are provided in the Emergency Department. If your treatment includes services from physicians or other providers, you will receive a separate bill from that provider. If you have questions about those bills, please call the telephone number listed on the statement.
Providers that may bill you separately include: Personal Physicians, Pathologist, Anesthesiologist or Radiologists.
The patient billing office is available to assist you with any questions concerning your bill. Call 620-450-1146, Monday through Friday, 8:00 a.m.- 4:30 p.m.