This award is presented to Susan Sanders for selection as: LTC Support Employee of the Month—July 2010. Susan has distinguished herself as a critical member of the long term care team whose flexibility and customer service attitude ranks as among the very best. She eagerly takes on new challenges as we attend to every resident or family concern, question or complaint. Because of her vast experience, Susan is the person almost everyone turns to for answers.

Susan pays particular attention to resident requests as evidenced by her figuring a way to take residents on a weekly outing to Wal-Mart. She provides a steady influence on the organization. Susan answers all kinds of questions about rooms, rates, bills and insurance. She has the thankless task of managing resident’s personal funds—she shops and pays their bills. When we attempted the “walk to dine” program and needed all hands on deck, Susan was there to lead by example. When she is transporting residents to doctor’s appointments the journey seems to always go off without a hitch or complaint.

Susan Sanders serves as a terrific role model for all who promote “Person Centered Care” and strive to be the very best! Her attention to detail, high standards of quality, honesty, understanding of the frail elderly, professional approach in communicating with aggravated families and desire to be “Simply the Best,” brings great credit to herself and contributes to the evolving tradition of excellence at Pratt Rehabilitation and Residence Center.

Aaron D. Kelley, Jr., Administrator
Connie Meier, RN, Dir of Nursing